Interpersonal Business Communications Training Workshops and Short Courses
Good communication skills are imperative for outstanding performance and career management. These modules are designed to cover the fundamental skills of successful communication so that you become a more skilful and effective communicator. Develop and enhance communication skills using listening techniques, conversation, and nonverbal strategies. To understand and be understood.
|
Effective Communications
Effective communications skills are the key to your success. If you represent your organisation or department in meetings, interpret departmental policies and procedures, talk with clients and co-workers, or even answer office telephones, you need to understand the importance of the effective communication process.
Workshop training objective:
Develop and enhance skills that include self-assessment, communicating more clearly with perception checking and precise language, listening, nonverbal communication, and decreasing defensiveness. Participants will develop the practical skills needed to defend their own rights without infringing those of others . Participants will understand and appreciate the need for communications to achieve results and maintain motivation .
Learn How to:
- Understand what the communications process is all about.
- Appreciate the cultural obstacles: sex roles , hierarchical roles.
- Develop an insight into behaviour choice: passive, aggressive, manipulative, and assertive.
- Appreciate the need to give and receiving feedback
- Analyse own communications style and how it affects interaction with others
- Be able to focus on achieving results by using their communication style
- Appreciate the need to achieve results by using effective communications styles .
- Sharpen problem-solving ability by developing skills in listening, clarifying, negotiating, recording and interviewing.
- Eliminate communication barriers.
- Examine practical methods for improving communications skills.
|
Successful Presentations
This course identifies ideas and techniques that will empower delegates with effective skills. So that he or she is able to appear - and then feel - confident, persuasive and authoritative while presenting.
This module is designed to develop students' skills in presenting information to small or large groups ; predominantly in verbal form.
Workshop training objective:
Employ a systematic approach to preparing presentations. Develop and master techniques to overcome obstacles in delivering successful presentations.
The following issues will be explored:
- Selecting information to communicate to the group.
- Planning your presentation and the most means of communicating.
- Becoming familiar with the range of audio-visual aids which can help.
- Developing confidence in delivering the message.
- Giving and receiving feedback in order to enhance presentation skills
Learn How to:
- Evaluate what your audience already knows, needs to know, and wants to know.
- Organise information so points are followed and understood as they are presented.
- Avoid "overloading" the audience.
- Carefully prepare and use visual and other aids.
- Reduce and control your anxiety and nervousness.
- Develop a presentation from start to finish
- Understand your own presentation style
- Stage-manage your presentations to present a professional image
- Develop self-confidence when speaking in public
- Analyse approaches for handling audiences
|
|
The Art and Science of Negotiations
Not all are born as successful negotiators. However, with proper training one can master the art of win/win negotiations. By learning, everything from pre-negotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection one can influence the results of negotiations.
Workshop training objective:
The training course presents strategies for negotiating in business and daily situations. Help participants to communicate more effectively with colleagues and stakeholders at all levels of the organisation. Learn that this requires a complex mix of skills and style and an ability to adapt to different personality types. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding for what really happens during the process of communication and negotiation.
Learn How to:
- Communicate a position clearly and precisely.
- Understand the overall worth of managing and controlling negotiations in a professional way
- Be able to use, recognise and counter negotiation techniques and tactics
- Understand the characteristics of successful negotiators four critical elements
- Be better able to achieve negotiated outcomes that favor team or organization
- Creating an environment that is conducive to getting agreement
- Recognise and manage five classic negotiation styles s and develop your personal style and approach
- Manipulative negotiators' ploys & gambits and how to protect yourself from them.
- The importance of language and flexibility
- Negotiation for a Win/Win solution
|
Assertiveness & Influencing Others
Assertiveness is a way of thinking and behaving that helps an individual to stand up for his or her rights while respecting the rights of others. It means expressing opinions. It means confrontation and it takes courage. Some find it harder to be assertive because of their natural easy-going style and therefore require practice. Assertive attitudes and behaviours are at the heart
Workshop training objective:
Learn how your behaviour style influences your overall performance as a manager. In a systematic way, you will go from identifying your current style to applying a more effective approach.
Learn How to:
- Improve communication and productivity by using assertive-responsive skills.
- Understand what causes difficult situations within organisations and between people
- Increase confidence to handle difficult behaviour in others.
- Be able to identify the different preferences individuals have in person-to-person communications
- Recognise how they affect others and how to apply appropriate behaviours
- Recognise assertive and not assertive behaviour, and know when to use assertiveness techniques
- To feel more confident in interpersonal communications
- Use transactional analysis concept as a framework for personal effectiveness
- Be able to describe a variety of communication channels and their appropriately usage
- To understand their own personal preference is for communication and its impact on others
|
|
Conflict and Problem Solving
We all experience conflict in our lives at some point or the other. Conflict can result in loss of time, resources, and efficiency in any team. However, when managed well, conflict can result in new ideas, better-informed decision-making, and better performance. Nevertheless, managing conflict effectively requires skill, knowledge and experience that one can master through proper training.
Workshop training objective:
The training workshop helps you prepare for the unexpected with enhanced confidence and problem solving skills. Learn skills that help you to handle the issues of today: team dysfunction, mediation between difficult employees, coping, and working through difficult situations . Problem solving requires a mix of both logical and creative thinking to achieve results. You must behave effectively and calmly as difficult situations arise .
Learn How to:
- Identify obstacles that prevent problems from being solved
- Prioritise tasks and to methodically and logically resolve issues .
- Master practical, proven techniques for dealing with uncomfortable, challenging situations
- Understand the importance of effective problem-solving activity
- Use problem-solving techniques to improve productivity and profitability
- Understand root cause analysis to deliver real and lasting results .
- Overcome communication barriers to productivity
- Differentiate between constructive and destructive conflict and how to capture conflict’s benefits
- Apply techniques for using conflict to increase cohesion .
- Explain the benefits of having an effective and proactive approach to solving problems and conflicts
|
Stress Control and Understanding Yourself
Control over your role and responsibilities can reduce stress and enhance motivation and growth. Several key findings have prompted organisations to search for ways to give their members a greater sense of control, reduce stress, and improve productivity and morale.
Workshop training objective:
This highly interactive workshop offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing environment. It also makes you well versed in many proven skills that you can use to manage stress. These help you to remain calm and effective in high-pressure situations, and help you avoid the problems of long-term stress.
Learn How to:
- Become more productive by prioritising work and maintaining focus
- Understand the importance of setting goals for both work and personal life
- Recognise their organisations, business plan and how impact their work plan
- Become a stronger communicator with techniques that enable you to question and clarify priorities.
- To clarify and set priorities
- Make better decisions based on consistently good analysis.
- Maintain your emotional composure on the job and maximise work relationships.
- Effectively express your emotions through assertive communication skills.
- Balance the physical, mental and emotional aspects of life.
- Control your emotions, achieve positive interaction in teams, and work groups.
- Devise a pattern of work that fits into the individual work plan.
|
Our Business and Management Training Workshops:
Business Training Workshops in Ireland
Dublin, Cork, Donegal, Cavan, Monaghan, Louth, Kildare, Wicklow, Sligo
|
